Terms of service

1 · Who these terms are with

These terms are between us and the individual who accepts them. We say that plainly because it is unusual and it matters: most amateur societies are unincorporated members’ clubs, which have no legal personality and cannot themselves enter a contract or hold property.

So when you set up a company here, you are agreeing to these terms personally, in your capacity as an officer of your society and on the authority of its committee. The company name you give us is used for display and on your invoice; it does not make the society the contracting party.

If your group is incorporated — a company limited by guarantee, a CIO, a registered charity with legal personality — tell us at sign-up and we will contract with the entity instead.

If you are agreeing to these terms otherwise than for the purposes of your trade, business, craft or profession, you are a consumer and nothing here limits your statutory rights. Running an amateur dramatic society is not, for most people, a trade or business.

2 · What the service is

The Half Call is a private workspace in which your company organises the staging of a play: scheduling, call sheets, the prompt book, sides where permitted, props, costume, budget and member records.

We are not a publisher, a distributor, a licensor or an agent for any rights holder. We supply no scripts and hold no catalogue of them. We do not sell, arrange, negotiate or advise on performance rights, and nothing in the service is permission to perform anything.

We provide the service to you as a service. You get no ownership of the software and no licence beyond using it as intended for the term you have paid for.

3 · Your script and your licence

This is the most important clause here and it is short on purpose.

You may only upload material you are entitled to use. By uploading a script, or any other material, you confirm that you hold a valid, current licence or other right permitting your company’s production, and that using it inside a private production workspace is consistent with that licence.

We ask you to record your licensor and your licence reference at upload, and we check that mechanically. We do not verify it with your licensor and no person here reviews it — the accuracy of what you record is yours.

Features that reproduce script text — sides, line learning, the script column of the prompt book — are enabled only where your licensor sells a copying permission. Where they are off, that is the licence rather than a fault in the service, and we will not turn them on by request.

You agree not to attempt to extract script text from the service by any means, and not to circumvent or remove any watermark, copyright notice, author attribution or licensor imprint.

If a rights holder puts a claim to us about material you uploaded, we may remove or suspend access to that material while we deal with it, and we will tell you. If we suffer a loss because material you uploaded was not licensed as you confirmed it was, you agree to reimburse us for that loss — up to a maximum of the greater of the fees you have paid us in the preceding twelve months or [CAP]. That cap is deliberate: an uncapped indemnity against a volunteer is neither fair nor, in a consumer contract, likely to be enforceable, and we would rather have a clause that works than one that reads well and fails.

4 · Your company and its members

You decide who joins your company and what role each person holds. You are responsible for those choices and for what your members do in the workspace.

Some members will never sign in — a stage manager can hold availability on their behalf. Where you enter another person’s details, you confirm you may do so and that you will tell them you hold their information. There is a one-click notice in the people pool for exactly this; please use it.

Keep access to your email account secure, because a sign-in link sent to it will sign somebody in. Tell us promptly if you think an account has been compromised.

Ownership of a company can be transferred to another member. If the person who set it up leaves, the society keeps the company.

5 · Acceptable use

Do not use the service to break the law, infringe anybody’s rights, or store unlawful material. Do not try to reach other companies’ data, probe or attack the service, or automate access in a way that degrades it for others.

The private notes field is for production matters. Do not use it to record health information, or anything about a person you would not be willing to show them. It is the most sensitive field in the product and the one most likely to cause your society difficulty rather than us.

6 · Plans, payment and renewal

Prices are in US dollars and are shown on the pricing page. Your purchase is made through our merchant of record, who is the seller for the transaction and who issues your invoice.

A Production Pack is a one-off purchase for one production and does not renew. When the production ends, nothing recurs and nothing is charged again.

Season is a monthly subscription that continues until you cancel. Cancel at any time; it runs to the end of the period you have paid for. There is no minimum term and no annual commitment.

A trial lasts thirty days from registration, requires no card, and never converts into a paid subscription automatically. Nothing is charged when it ends.

Credits included with a plan are a fair-use ceiling on assistant features, not a currency. They have no cash value, are not refundable and are not transferable between companies. We do not upgrade you or charge you automatically if you run low.

We may change our prices. A change never affects a Production Pack you have already bought, and for Season we will give you at least 30 days’ notice before it applies to you.

7 · Your right to cancel

If you are a consumer and you bought at a distance, you normally have 14 days to change your mind and get a refund.

Because the service is supplied digitally and immediately, we ask you at checkout to expressly request that it starts straight away and to acknowledge that doing so ends that 14-day right once supply has begun. That is a separate, unbundled checkbox on the payment page — it is not buried in these terms, and you do not have to tick it.

If you do not ask for immediate supply, your 14 days run as normal and we will start your service after them.

Outside that, we do not offer refunds for a change of mind. If something has genuinely gone wrong, tell us — we would rather sort it out than argue about it.

8 · Availability and support

We aim to keep the service available and take reasonable care to do so, but we do not promise a specific uptime and we are not offering a service level agreement at these prices. We may take the service down for maintenance, and will avoid production weeks where we can.

Support is by email. We do not offer telephone support or a guaranteed response time, though messages from a company in its production week are answered first.

9 · The assistant and its output

Parts of the service use artificial intelligence to derive things from your script and to draft suggestions — units, props, beats, schedules, summaries.

Output is a draft and may be wrong. It is not professional advice of any kind and must be reviewed by a person before you rely on it. Do not use it as the sole basis for a decision that matters — a cut, a call, a budget commitment, or anything involving somebody’s safety.

We do not warrant that output is accurate, complete or fit for a particular purpose. As between you and us, output derived from your material is yours to use within the service, subject always to clause 3 and to your licence.

We do not permit our model providers to train on your content. Where a provider retains material briefly for abuse monitoring, that is disclosed in our privacy notice rather than promised around.

10 · Your data

For your members’ personal data, your company is the controller and we are your processor — we act on your instructions. For your account, billing and our own telemetry, we are the controller.

Our privacy notice sets out what we hold, who we share it with, how long we keep it and how to exercise your rights. Our data processing terms form part of this agreement.

You keep everything you put in. We claim no ownership of your material and we do not use it to improve anything for anybody else.

11 · Our liability

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, nothing here affects your statutory rights.

Subject to that, our total liability to you is limited to the amount you have paid us in the twelve months before the claim arose, and we are not liable for loss of profit, loss of business, loss of goodwill, or for a production not going ahead.

We are not liable for anything arising from material you were not licensed to upload, from decisions taken on the assistant’s drafts without review, or from your own members’ acts.

12 · Suspension and ending

You can stop at any time, from your account settings.

We may suspend or end your access if you materially break these terms, if payment fails and is not resolved, or if we are required to. Except where the matter is serious or urgent, we will tell you first and give you a chance to put it right.

We will not take a production away from a company in its performance week. Where a payment has failed, the service degrades to read-only — you cannot start new work, but everything already made stays readable, printable and sendable. An actual suspension is a decision a person takes, not something automatic.

After your account ends we keep your data for a limited period so you can change your mind, then delete it. The periods are in the privacy notice. Financial records are kept longer where the law requires.

13 · Changes to these terms

We may update these terms. For a change that materially affects you we will give at least 30 days’ notice by email, and if you do not accept it you can cancel and we will refund the unused part of anything you have paid in advance. Continuing to use the service after a change takes effect means you accept it.

14 · Law and disputes

These terms are governed by the law of [JURISDICTION] and its courts have non-exclusive jurisdiction. If you are a consumer resident elsewhere, you keep the protection of the mandatory laws of your own country and may bring proceedings there.

If something goes wrong, email us first. We would much rather fix it than litigate it, and at these prices so would you.

If any part of these terms turns out to be unenforceable, the rest continues to apply.

Questions about any of this

Ask before you sign up rather than after: contact@thehalfcall.com.